Return policy at Dualhua.co
1. Applicable to defective products.
Acceptance Time | 30 days from the date of receipt. |
Conditions | Provide proof of product defects caused by manufacturing or shipping when communicating with us (photos, videos, etc.). |
Processing Time | 2 days |
Costs | No charges |
2. Applicable to non-defective products.
Acceptance Time | 30 days from the date of receipt. |
Conditions | Must be unused and undamaged |
Processing Time | 2 days |
Costs | No charges |
For orders that have not been processed or shipped
Acceptance Time | 2 days from order date |
Conditions | No conditions |
Processing Time | 2 days |
Costs | No charges |
Processing process
Step 1: Please send an email to [email protected] with subject “Cancel order <order number
>” with the content of purchase information or fill out the form below.
Step 2: Please wait for our confirmation email (up to 2 days). Then send the return item to our address. For orders that have not been shipped money will be refunded immediately via Paypal service.
Our address: 17224 S. Figueroa Street #F5787, Gardena, California (CA), 90248, United States
Step 3: Confirm return goods, refund immediately via Paypal service.