Frequently Asked Questions (FAQ)
1. What is your return policy?
We offer a 30-day return policy starting from the date you receive your order. You can return both defective and non-defective products as long as they meet the return requirements. For more details, please visit our Return & Refund Policy.
2. What types of products are eligible for return?
We accept returns for both defective and non-defective products. Please ensure the items are returned in their original condition and packaging.
3. How long does shipping take?
Our standard shipping timeframe is between 7 to 15 days. Please note that shipping times may vary based on your location and any unforeseen circumstances. For further information, refer to our Shipping Policy.
4. Where can I send my returns?
All returns should be sent to the following address:
17224 S. Figueroa Street #F5787,
Gardena, California (CA), 90248,
United States.
5. How can I contact customer support?
For any inquiries, please email us at [email protected]. Our customer service team is happy to assist you.
6. How long does design adjustment take?
Design time will depend on the complexity of the adjustments (more or less, easy or difficult). It can range from 1-2 days or more.
If you have additional questions not covered here, feel free to reach out to us!