Refund And Return

Refund policy at Dualhua.co

Refund Acceptance Time	60 days from order date
Condition of goods to accept return	Undamaged, unused
Processing Time	Up to 2 days
The cost for the return of goods	Shipping fee, order processing fee (3% of order value)

For unprocessed orders

Refund Acceptance Time	2 days from order date
Accept the reason for order cancellation	Whatever the reason
Processing Time	Up to 2 days
The cost for the return of goods	Without any cost

For orders that have not yet shipped

Refund Acceptance Time	4 days from order date
Accept the reason for order cancellation	Whatever the reason
Processing Time	Up to 2 days
The cost for the return of goods	Order processing fee (3% of order value)

Processing process

Step 1: Please send an email to [email protected] with subject “Cancel order <order number>” with the content of purchase information or fill out the form below.

Step 2: Please wait for our confirmation email (up to 2 days). Then send the return item to our address. For orders that have not been shipped money will be refunded immediately via Paypal service.

Step 3: Confirm return goods, refund immediately via Paypal service.

Order cancellation form