Refund And Return

Refund policy at Dualhua.co

Refund Acceptance Time60 days from order date
Condition of goods to accept returnUndamaged, unused
Processing TimeUp to 2 days
The cost for the return of goodsShipping fee, order processing fee (3% of order value)

For unprocessed orders

Refund Acceptance Time2 days from order date
Accept the reason for order cancellationWhatever the reason
Processing TimeUp to 2 days
The cost for the return of goodsWithout any cost

For orders that have not yet shipped

Refund Acceptance Time4 days from order date
Accept the reason for order cancellationWhatever the reason
Processing TimeUp to 2 days
The cost for the return of goodsOrder processing fee (3% of order value)

Processing process

Step 1: Please send an email to [email protected] with subject “Cancel order <order number>” with the content of purchase information or fill out the form below.

Step 2: Please wait for our confirmation email (up to 2 days). Then send the return item to our address. For orders that have not been shipped money will be refunded immediately via Paypal service.

Step 3: Confirm return goods, refund immediately via Paypal service.

Order cancellation form

    Name*

    Email*

    Order number*

    Refund reason*

    Note